Milk & Honey Skin Clinic Hobsonville

Membership Terms & Conditions

Thank you for choosing a milk&honey membership

Membership Terms & Conditions

1. Starting your membership

1.1 We offer four memberships:

  • IPL Liberty
  • Everyday Skin
  • Teen Skin
  • Advanced Skin

1.2 Your membership starts when you have:

  • Chosen your membership type
  • Given us your bank or credit card details for direct debit
  • Accepted these Terms & Conditions

1.3 Cooling-off period:

You can cancel within 5 business days of signing up and receive a full refund (minus the normal price of any treatments already received).

2. Payments & direct debits

We offer four memberships:

  • Fees are paid weekly or fortnightly by automatic direct debit (or upfront in-clinic).
  • We use a trusted third-party payment provider — you’ll need to accept their terms to complete sign-up.
  • If a payment fails, we add a $10 admin fee and temporarily pause your membership until it’s paid.
  • Failed payments must be cleared within 5 business days or the membership may be cancelled.
  • We’ll keep trying to debit any outstanding amount until it’s settled.

3. Pausing your membership (On-Hold)

  • Minimum 30 days, maximum 2 months
  • Email hello@milkandhoneyskin.co.nz at least 1 week before your next debit
  • Your membership automatically restarts at the end of the pause
  • Your end date is extended by the paused time
  • No charge while on hold

4. Cancelling your membership

  • You can cancel anytime — just email hello@milkandhoneyskin.co.nz with at least 1 month’s notice
  • All fees must be paid up to date
  • Any treatments already received will be charged at the normal (non-member) price to settle the account
  • We’ll confirm your cancellation within 72 hours
  • Paid-in-advance memberships can be cancelled early only for medical reasons (with a doctor’s note) or if we close the clinic permanently.

5. Changing fees or terms

  • We’ll give you at least 28 days’ notice of any price or term changes (by email, website, or in-clinic notice).

6. Transfers

  • Memberships are personal and cannot be transferred to another person.

7. Clinic closures or changes

  • If we ever need to close temporarily for refurbishment or unforeseen reasons, we may offer you a free pause or transfer to another location (if available).

8. Your responsibilities

  • Keep your contact and payment details up to date
  • Let us know about any health changes that might affect treatments
  • Follow pre- and post-treatment care instructions

9. Privacy

  • We only use your information to manage your membership and treatments, in line with New Zealand privacy laws.